Our Terms and Conditions
Thank you for choosing Treasured Event Hire. By booking with us, you are entering into
an agreement governed by the terms and conditions outlined below. These are designed
to ensure clarity, professionalism, and fairness for all parties.
General Conditions
Treasured Event Hire will make every reasonable effort to provide the exact items and
services requested. However, in the event of unforeseen availability issues, we reserve
the right to provide suitable alternatives of equal value and quality.
All hired goods remain the property of Treasured Event Hire at all times. Goods for sale
remain our property until full cleared payment has been received, including where
payments are made via bank transfer.
We reserve the right to withdraw our services at any time where necessary, particularly
in cases involving unreasonable behaviour, inappropriate conduct, or any form of
disrespect, aggression, or ill will toward any member of our team. The safety, dignity,
and wellbeing of our staff are of paramount importance.
Bookings
A non-refundable deposit of 20% of the total booking value is required to secure your
date. Bookings are not confirmed until this deposit has been received. Until then, all
dates remain provisionally held and may be released without notice.
Payment Terms
Full payment is required at least 28 days prior to the event date. If payment is not
received by this time, Treasured Event Hire reserves the right to cancel your booking and
offer the date to other clients.
Once payment is received, you will receive a confirmation email outlining your booking
details. This confirmation represents your formal agreement to the terms herein.
Cancellations & Refunds
Cancellations made more than 4 weeks before the event date will not incur additional
charges beyond the non-refundable deposit.
Cancellations made within 4 weeks of the event are subject to the following charges:
• Less than 4 weeks’ notice – 50% of the total booking cost + the deposit
• Less than 2 weeks’ notice – 100% of the total booking cost
Deposits are non-refundable under any circumstances.
If a refund is agreed or due (e.g., in the unlikely event we must cancel), please allow up
to 30 days for the refund to be processed. Refunds will be made using the original
payment method unless otherwise agreed.
In the rare event that Treasured Event Hire must cancel your booking (e.g., due to
illness, unforeseen emergencies, or safety concerns), you will be notified immediately
and receive a full refund, including the deposit.
Changes to Your Booking
We understand that changes sometimes occur. If you need to adjust your order, please
notify us as soon as possible. We will do our best to accommodate changes, subject to
availability. Increases in scope may result in additional charges.
Client Responsibilities – Room & Furniture Setup
You are responsible for ensuring that your venue is ready for us to decorate at the
agreed time. This includes having all tables and chairs set up in their correct positions.
If you require us to set up or move tables/chairs, this must be arranged in advance and
will incur an additional fee. Failure to have the venue ready may delay the setup and
compromise the final look of your décor. Treasured Event Hire will not be held
responsible for any reduced service due to unprepared venues.
Loss, Damage & Liability
All hire items must be returned in the condition they were supplied. Any missing,
broken, or damaged items will be charged at full replacement cost, and Treasured Event
Hire reserves the right to charge for loss of hire revenue if items are rendered unusable.
Normal wear (e.g., light stains or marks) is acceptable, but items with irreparable
damage or permanent staining will be deemed beyond use and charged accordingly.
You may request the return of any damaged items (that you have been charged for)
within 14 days of notification. Items will be returned at your own cost. If no request is
made within this timeframe, they will be responsibly disposed of.
Treasured Event Hire accepts no liability for any injury, damage, or loss incurred during
or after the use of our equipment or services, unless caused by proven negligence on
our part.
Conduct & Right to Withdraw Services
We are proud of the service we provide and treat every client and event with
professionalism and care. In return, we ask that our staff are treated with respect.
We reserve the right to withdraw services immediately—without refund—if any member
of our team is subjected to abuse, intimidation, threatening behaviour, or actions that
compromise their safety or dignity. This includes but is not limited to verbal abuse,
unsafe working environments, or failure to follow agreed arrangements.
Acceptance of Terms
By placing an order with Treasured Event Hire, you confirm that you have read,
understood, and agreed to these Terms & Conditions.
A signed booking form or written acceptance is required to confirm your agreement to
these terms at the point of booking.